Customer Care Plan

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Customer Care Plan provides some benefits which are additional to Your ACL rights, however, some of the benefits may overlap with Your ACL rights.

The cost of this Customer Care Plan to You does not include any cost for benefits which overlap with your ACL rights.

Customer Care Plan

Congratulations on purchasing Your new lifestyle product and electing to protect Your Product with this Customer Care Plan.

This Customer Care Plan is not an insurance policy, nor are We insurers. The plan is a warranty and service product supplied by Us in respect of products We sell.

Please ensure that You keep Your original purchase receipt and/or Tax Invoice to describe and validate Your purchase of both Your Product and this Customer Care Plan.

These documents constitute proof of the purchase of this Customer Care Plan.

In the event of a claim these documents may need to be produced.

A separate Customer Care Plan must be purchased for each product.

If You have purchased more than one product on the same purchase receipt, then this Customer Care Plan will only cover the product specifically described on the purchase receipt and/or Tax Invoice as being covered by an Customer Care Plan with a separate itemisation of its cost.

The Customer Care code/s listed on Your Tax Invoice supplied by the retail store will specify the term of Your cover.

Please refer to paragraph ‘Period of Cover’ below for further information.

What Is Covered

In the event of Your Product suffering a Mechanical or Electrical Failure, We will pay for parts, labour and service call out fee/s^ required for Your Product to be repaired to normal working order, subject to the terms and conditions of this Customer Care Plan.

^ If applicable as per original Manufacturer’s conditions and service area limitations.

This Customer Care Plan applies in addition to any existing warranty included in the Original Purchase Price for Your Product or insurance applicable and all other warranties or guarantees expressed or implied by mandatory provisions of law.

The maximum amount payable by Us under this Customer Care Plan will be the Original Purchase Price of Your Product (inclusive of GST) per claim.

In the case of Your Product being covered by REP2EW under this Customer Care Plan, We will always replace with a new product rather than repair.

To download the full customer care plan, click here.